TN
Thembakazi N
1 reviews | Active since Jan 2024
26 Jan 2024, 11:27
Vodacom contract - ended 2 years ago and told them to cancel it but they are still charging me without using the phone
I had a phone in 2018- 2019 and my contract ended, i stopped using the phone when it got lost and have been to Vodacom shops in Beacon bay and Hemmingways when i couldn't get help on the 082 number. I resolved and paid in full and now they are still charging me after i even had the reference -
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Replies (2)
Vodacom's replyOfficial
26 Jan 2024, 12:01 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Jan 2024, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TN
Thembakazi N's updateReviewer Update
08 Oct 2024, 21:05Thank you
TN
Thembakazi N's update08 Oct 2024, 21:05
Reviewer Update
Thank you