JD
Jan D

1 reviews | Active since Oct 2018

16 Oct 2024, 14:48

Vodacom - Contract end date Incorrect.

I have called and spoken to 4 consultants 1 phoned me about me contract end date which is incorrect on my contract.

I upgraded both numbers on my name in Nov 2021 both 3 year contract. One of the contract end dates is listed as April 2025 which would make the contract duration 41 months instead of 36 and needs to be corrected. However 4 calls and consultants later and no resolution.

First call was 25 Sep, 2nd 02 Oct , 3rd 11 Oct (Upgrade consultant phoned me) , 4th 18 Oct.

How many calls does it take to sort out 1 simple issue!!!

I have all my invoices since Nov 2021 to prove that both contracts should end in Nov 2024.

To say that this is disappointing service is an under statement!!!! Paying for a service that is no existent and you have the nerve to increase prices as you please!!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply17 Oct 2024, 07:46
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

JD
Jan D's update21 Oct 2024, 08:17
Reviewer Update
Still no reply needless to say if I could give zero stars I would. Worst service I have ever received!!!!!!!!!!!
Vodacom
Vodacom's reply21 Oct 2024, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided. Regards Consumer Website Team