1 reviews | Active since Oct 2018
Vodacom - Contract end date Incorrect.
I have called and spoken to 4 consultants 1 phoned me about me contract end date which is incorrect on my contract.
I upgraded both numbers on my name in Nov 2021 both 3 year contract. One of the contract end dates is listed as April 2025 which would make the contract duration 41 months instead of 36 and needs to be corrected. However 4 calls and consultants later and no resolution.
First call was 25 Sep, 2nd 02 Oct , 3rd 11 Oct (Upgrade consultant phoned me) , 4th 18 Oct.
How many calls does it take to sort out 1 simple issue!!!
I have all my invoices since Nov 2021 to prove that both contracts should end in Nov 2024.
To say that this is disappointing service is an under statement!!!! Paying for a service that is no existent and you have the nerve to increase prices as you please!!!!!!!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
