Vodacom contract

I was a victim of Identity theft and someone took a Vodacom contract with the ********** identity at Kempton park. I've been following up with their ***** department. They sent me a letter acknowledging the account under my name as **********. But up until today they have not removed that credit under my name. I've lodged a complain in May. And then in September they said they have escalated the matter for them to clear my name. Up to this point nothing has been done. My credit record is in deep ****.