TM
Tshiamo M
1 reviews | Active since Nov 2021
29 Nov 2021, 11:16
Vodacom contract double billing
Not happy with Vodacom, I initially took a two device contact which was recently due for an upgrade. I upgraded to a one device contract and I just got billed for the two contracts. The consultant tells me that the person who helped me in store should have told me I was going to be billed for the old and the new contract so there is nothing they can do.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2021, 12:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2021, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2021, 15:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 15:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have provided you feedback with regards to your query. Regards Consumer Website Team
Best regards,