NN
Nika N
1 reviews | Active since Jan 2011
01 Apr 2026, 08:50
Vodacom contract.... Don't take it with Vodacom unless u want a huge price increase.
Vodacom price increase is absolutely a violation on consumer protection rights If you're thinking about taking a contract with Vodacom - Don't! They actually breach the consumer rights, they give people cellphone deals that eg I signed in December only to have a price increase in February and then when you call in to say can I now change the plan they say wait your contract only started in December and it's still new call after 3 months so how is it fair to do a price increase on a new contact but I cannot change the plan? Seriously unfair. I don't want to hear it's because of financial implications.....
Helpful (0)
Replies (4)0
Replies (4)Vodacom's replyOfficial
01 Apr 2026, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Apr 2026, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NN
Nika N's updateReviewer Update
01 Apr 2026, 15:23So no one called me yet the ticket is closed?????
How is this so?????
Is this how you show all ur Tickets are closed by not actually calling the client?
What a joke!!!!!
Dear Vodacom Customer. Your service ticket with reference number EC-290X-1EO9U5 has been closed. Thank you Vodacom.
How is this so?????
Is this how you show all ur Tickets are closed by not actually calling the client?
What a joke!!!!!
Dear Vodacom Customer. Your service ticket with reference number EC-290X-1EO9U5 has been closed. Thank you Vodacom.
NN
Nika N's update01 Apr 2026, 15:23
Reviewer Update
So no one called me yet the ticket is closed?????
How is this so?????
Is this how you show all ur Tickets are closed by not actually calling the client?
What a joke!!!!!
Dear Vodacom Customer. Your service ticket with reference number EC-290X-1EO9U5 has been closed. Thank you Vodacom.
How is this so?????
Is this how you show all ur Tickets are closed by not actually calling the client?
What a joke!!!!!
Dear Vodacom Customer. Your service ticket with reference number EC-290X-1EO9U5 has been closed. Thank you Vodacom.
Vodacom's replyOfficial
07 Apr 2026, 10:47Dear Nika,
We sincerely apologize for the inconvenience you’ve experienced.
Although we have recently attempted to contact you without success, please be assured that we will make another effort to reach you.
Regards
Consumer Website Team
We sincerely apologize for the inconvenience you’ve experienced.
Although we have recently attempted to contact you without success, please be assured that we will make another effort to reach you.
Regards
Consumer Website Team
Vodacom's reply07 Apr 2026, 10:47
Official
Dear Nika,
We sincerely apologize for the inconvenience you’ve experienced.
Although we have recently attempted to contact you without success, please be assured that we will make another effort to reach you.
Regards
Consumer Website Team
We sincerely apologize for the inconvenience you’ve experienced.
Although we have recently attempted to contact you without success, please be assured that we will make another effort to reach you.
Regards
Consumer Website Team
Vodacom's replyOfficial
01 May 2026, 16:29Dear Nika,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply01 May 2026, 16:29
Official
Dear Nika,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
