Vodacom Contract Dissappoints

I signed up for a new contract on the September 2019. I have noticed that first payment was not debited from my bank account and nor the second payment.

I have decided to call Vodacom for inquiry to get the reason for unsuccessful debut order twice and also to get an alternative method to pay before balance become's bigger.

Consultant promised to send banking details so i can do the paying, i waited until today, and i called again second time same thing happened. Then i again decided to visit the branch Vodacom Cintract Office in Mhlanga Durban they failed to assist.

And in January i called again same thing happens. Now i was called by Debt Collectors two weeks back and today telling me i failed to make payments arrangments with Vodacom so they will be dealing with me from then.

Can a Manangent tell me who failed to make payment arrangments? Please in need answers.