MZ
Morne Z

1 reviews | Active since Feb 2021

26 Feb 2021, 11:33

Vodacom Contract Disaster

I have had a very bad experience and it's still ongoing. I have given notice to the cancellation of my contract at the beginning of November 2020. My contract expired on the 14th of December 2020.

They are still deducting money from my account and today it went off again. I have phoned them again the first month when they deducted money after contract expiration and they had on record that I requested it a month prior that I requested it to be cancelled.

They kept on deducting the money when I phoned again they had all sorts of excuses. I requested phone recordings which they still haven't provided.

Phoned today again and they still have excuses and it seems like every time they are putting the cancellation request in from the beginning. I have requested phone recordings a second time. Because now I'm going to take it to my lawyer, and maybe even small claims court depending on the advice from my lawyer.

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2021, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team