VODACOM CONTRACT DISASTER

<p>I have upgraded my Wi-Fi approximately one year ago. I was enquiring about my data on my new phone, when I asked the lady to please check my wi-fi for me, as I battle to connect sometimes. She then told me that I am not on a data package but on a 110 package, which means I get R110 of airtime every month on my data card, which I did not even know about.</p> <p>I am now struggling from 1 November 2016 to sort this out. I have been transferred 6 times between the different departments of Vodacom, having to explain my problem over and over and over. When I eventually got to UPGRADES having explain my problem again to Mpho, he told me he will have to speak to his supervisor I must hold the line. I was hanging on and suddenly the call was terminated. I called back, asking to speak to Mpho again for I was not going to explain myself once more. According to the lady answering my call, Mpho was on lunch. I left a message for him to please call me back, which has not happened yet. I am sitting with a problem which cannot be sorted out, for everytime you explain your problem, they must go to a supervisor, but you never get to speak to a supervisor who can maybe help you. I was on the phone for more than an hour, I am sorry I also have a job and I am not part of Vodacom's staff training process. I need to sort out my problem.</p>