Vodacom contract department is awful

I spoke with chantel in the beginning of April about cancelling my contract hoping that my request would be heard.

I phone 2 more times theoughout april and was told it would be escalated with no one ever giving me a reference number or cancelling the contract once it met the term.

I receive a notification that I will still be billed in May... my contracrs ended 26&28 April and i am still waiting on confirmation if they were cancelled upon my request.

******* at its finest