1 reviews | Active since Jan 2024
Vodacom contract ****
I would give 0 stars if I could. We went to get an upgrade on our contract in December after months if struggling to find out when we could upgrade. Turns out we were able to upgrade in August already but Vodacom seemed to mess around with our account. So all good we could upgrade went into a Vodacom Chatz store to upgrade and all that followed was either lies to do us in or the guy had no idea what he was doing. We went with a budget and the sales rep said he could do that. 1st thing that happened was apparently there was a issue with the number the upgrade had to take place on but he could still upgrade and put the "perks" on another number we have. So we agreed to it and no one told us we were opening a 2nd and 3rd contract. We asked multiple times to make sure we would only pay x amount and there will not be any surprise amounts poping up. We got told to just cancel 1 nr and then we won't have any issues at all. In December we went to cancel the nr but for some reason Vodacom cancelled us cancelling the nr. Now we had to go again to cancel the contact since we found out that now instead of 1 contract we have 3 contracts and we must now pay more than double that was agreed upon. Vodacom I hope you see this and can fix this disgusting way you do business.
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Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
