Vodacom Contract dates - Start and End are ALL INCORRECT!!!!

Vodacom has seriously messed up our account. I phoned customer care again about our contracts and finally got all the info. Ref No.: *** Something is horribly wrong with SO MANY of our contracts!! Even the operator that helped me said there is no way this is right! We have 9 contracts and 8 of them are completely wrong with the dates they are supposed to end. All of them have a year added to them. My husband was convinced to make adjestments to our contracts in 2023 and once he received all the information he requested a reverse on the change as it was not what we wanted and not what was explained to him. Everything was reversed and we continued to pay but now when looking at upgrading these contracts for Christmas presents we saw that all of the contracts are a year longer... The 2 data contracts are a huge problem as they apparently started in 2024 which we know is not correct. These were started in 2023! The voice contracts are all 1 year longer than they should be. The one contract that is correct is the Flip 5 that has horrible issues. The Watch contract was only supposed to be a year and it is set as a 4 year contract!!! It has been escalated but will take 4 business days which is not fair as we wanted to upgrade for Christmas presents. This is all such a mess!

How can our whole account be such a mess??