MD
Magda D

1 reviews | Active since Dec 2016

05 Sept 2024, 19:17

Vodacom Contract Cover Plus ****

BEWARE SOUTH AFRICANS OF VODACOM CONTRACT COVER PLUS. IT IS THE BIGGEST **** IN THE COUNTRY. IT IS BEEN EXACTLY A MONTH THAT I AM FIGHTING THAT THEY PAY OUT THE R5000 CONTRACT COVER WHICH MY MOTHER HAD. ON NUMEROUS EMAILS HAVE I TOLD THEM THAT THERE IS NO ESTATE AND THEREFORE NO EXECUTOR. I HAD TO SENT THE CLAIM DOCUMENTS THROUGH TO THEM 3 TIMES. OLIVIA HAD CALLED ME THIS MORNING TO SAY THAT THE CONSULTANT BY THE NAME LWASI CANNOT GET AHOLD OF ME BUT IT IS SO IRONIC EVERYONE ELSE INCLUDING OLIVIA GETS A HOLD OF ME EXCEPT THE CONSULTANT. THE DECEASED DEPARTMENT CALL CENTRE TELLS ME THAT THEY DO NOT WORK WITH IT!! THEN WHY DO YOU HAVE A CALL CENTRE VODACOM. THIS COMPANY GETS BILLIONS OF RANDS EVERY DAY FROM ITS CONSUMERS BUT WHEN YOU NEED TO CLAIM THE CONTRACT COVER THEY HAVE 100 AND 100 OF STORIES. THEY WANT ME TO GO AND SEE AN ATTORNEY FOR AN EXECUTOR LETTER OF AN ESTATE WHICH THERE IS NONE OFF!! SO TELL ME VODACOM WHOM IS GOING TO PAY THE ATTORNEYS FEES. SOUTH AFRICANS STAY FAR FAR AWAY FROM VODACOM CONTRACT COVER IT IS A ****. FOR ALL THE CONSULTANTS WHOM IS STRUGGLING TO GET A HOLD OF ME YOU CAN CALL ME ON ***.

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2024, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,