IF
Ian F
1 reviews | Active since Jul 2015
11 Jun 2020, 10:52
Vodacom Contract Cover Insurance
Four months ago I started seeing a Contract Cover Insurance fee on one of my two cell phone invoices. When I previously received a SMS on each cell phone asking if I wanted this insurance I rep**** "NO" as I do not have contracts and operate on a month-to-month basis. This was apparently actioned for one phone but not the other. Now each month when I receive my invoices and see the fee still being charged I phone or e-mail Vodacom 'Customer Services' but despite assurances that it will be corrected nothing happens. Although it is only R6-00 per month I fail to see why I should pay for something I do not require or will even be able to use!
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Replies (2)
Vodacom's replyOfficial
11 Jun 2020, 11:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2020, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jun 2020, 17:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 17:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team