Vodacom contract copy

<p>I require an urgent copy of my contract with Vodacom. After calling the service desk and submitting all the required documents I was told it would take 24 to 48 hours. This was on 3 January 2017. It is now 13 January, and still no contract. Each day when I call to follow up, I get the same response that the system shows "in progress" and the matter ends there, with me being assured they are giving my details to the team leader to follow up and give feedback. However, feedback is never supp****. Please assist- it is frustrating that one always needs to stoop to the point of public shaming before anything is achieved. At the very least I expect someone to be able to provide details why this is taking so long as well as an expected lead time. Currently there is zero information available which is not acceptable.</p>