Vodacom Contract Continued Without Consent – Affecting My Home Loan Application

I had a 2-year data contract with Vodacom which expired in 2025. Once the contract period ended, I expected the service to be cancelled as I did not authorize any renewal or continuation of the contract.

Recently, while applying for a home loan, I was informed that I have arrears with Vodacom. This came as a complete surprise because the contract had already expired. Over two weeks ago, I visited two Vodacom branches to resolve this issue. I explained that the contract had already expired and requested that it be cancelled and the account corrected. Unfortunately, despite these visits, my query is still unresolved and I have received no meaningful feedback.

When I checked my account again, I discovered that the contract appears to have been updated or continued without my knowledge or consent. This is extremely concerning.

Because of this unresolved issue, my home loan application has now been paused, which is causing serious inconvenience and stress.

All I am asking for is: The immediate cancellation of the contract since it expired in 2025.

Removal of the incorrect arrears from my account. Urgent correction of my account status so that it does not negatively affect my credit record.

I have already given Vodacom enough time to resolve this matter at branch level. I would appreciate urgent intervention and feedback so that this issue can be resolved as soon as possible.