VODACOM CONTRACT CONFIRMATIONS DEPARTMENT ARE THE WORSE!

Vodacom contracts department has to be the worst service provider. My contract was approved 4th July 2018, was told confirmations will call me before sending new phone with couriers. I have left numerous messages and still nobody has bothered calling me. Confirmations also has no direct line, so every time I have to speak to a department that cannot do anything about the complaint. Does Vodacom not want the business or are they just arrogant to care enough about their clients? When will confirmations be calling and when will I get my new phone contract?