Vodacom contract con.

My wife took out a new contract with Vodacom, she took the Samsung Flip3 phone, the application was done online, however, what the person said she would get with the phone was not to be, we have called Vodacom 4 times to query it, but to no avail, she was told she would get air pods and the trekker with the phone, they instead sent the phone with a charger only. No one can assist us further, they say one thing and never follow up, Once, just once, some brave sole took the phone from the online person helping us and very rudely said they will query the call( all calls are supposedly logged/recorded) and get back to us, this was early November, we still waiting for mr rudeness/ attitude to call back.