ND
Natasha D
1 reviews | Active since Dec 2018
28 Aug 2024, 08:51
Vodacom contract completed but no termination upon request
In June I called in to cancel a subscription to a mobile router line(contract had already ended) and I was told that it would be cancelled as of end of June, it wasn’t. In July I called in again…I was told it would be cancelled…at the end of August. I am still having the debit order deducted from my account. I want this contract cancelled and my money refunded from July and Aug
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Replies (1)Vodacom's replyOfficial
29 Aug 2024, 08:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Aug 2024, 08:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
