ND
Natasha D

1 reviews | Active since Dec 2018

28 Aug 2024, 08:51

Vodacom contract completed but no termination upon request

In June I called in to cancel a subscription to a mobile router line(contract had already ended) and I was told that it would be cancelled as of end of June, it wasn’t. In July I called in again…I was told it would be cancelled…at the end of August. I am still having the debit order deducted from my account. I want this contract cancelled and my money refunded from July and Aug

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Replies (1)
Vodacom
Vodacom's reply29 Aug 2024, 08:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team