Vodacom Contract Complaint

In September I app**** for a new contract with Vodacom. The consultant I spoke to me said I qualified for the Huwaeii Y6p 2020, I asked him if the phone had Google Play store and if I can be able to download Google Apps and he said yes. A few days later I received the phone and the phone didnt have Google Play Store and the phone didnt allow it to be downloaded.

I phoned Vodacom to let them know what had happened, the consultant said I can return the phone and I would get my refund as the debit order for the phone had gone off 2 days after I received the phone. I also asked when can apply for another phone that has Google Play Store, I was told after they have received the phone and cancelled my application then I can apply again for a new contract.

Indeed I waited, they received the phone and the account was cancelled, which was confirmed but then when I tried to apply for a new contract I was told I don't qualify for a new contract because of the previous cancellation I did.

Now as disappointing as it sounds, why would you offer a cancellation option if you know later it would disqualify a customer, why offer refunds if you guys even fail to return people's money as you advise.

You were quick to take my money but when it comes to returning it I have to wait a whole month plus just for a refund, then also I cant even get a cell phone.

Poor Poor Service! and please train your service agents about your products so that they have better product knowledge. that's just basic!