KT
Krinesh T

1 reviews | Active since Jan 2020

19 Jan 2020, 20:18

Vodacom contract complaint

On December 2019 my contracted had ended for r250 and on January 7th 2020 a sum of r422 was deducted from my account which I was not notified as to why the sum came that much, they had given me some data and airtime which I did not request I foned to cancel my contract and iwas persuaded to keep it going so I asked the guy to keep the bill under 150 because I cannot budget for more he gave me 10gb data not telling me it was once off even after asking him and now I see a bill r250 so I have no ****** clue what I'm signed up for so They wanted to keep me as a customer but cannot adhere to request and no 1can give a str8 answer

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2020, 08:33
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team