1 reviews | Active since Mar 2017
Vodacom Contract Complain
<p>I upgraded with vodacom last year August/September from smart XL to L with additiona minutes and data. I explained to the service provider that I needed more of what the previous contract offered and he offered me 1 Gig and 600minutes on this new smart L contract on iPhone 600s, which came with a once off 10Gig data. this was offered for the first two months and that was it. I've been calling VODACON SOLUTIONS DEPARTMENT since last year october to date and my quiry hasn't been resolved. Presently my Bill is above my contract because the data loaded on my contract is too little as I incur charges everytime i run out data and forced to buy 1 Gig every month. </p> <p>It would be better if all my quiries were solutions which I get from solutions department were implimented but unfortunately they make empty promises. my air time balance says i got a balnce of 250 of 600 om My Vodacom, the 600 being the agreed contract airtime.</p> <p>Sydney Leballo - ********** 912</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
