KM
Koketso M

1 reviews | Active since Feb 2019

22 Aug 2024, 00:11

Vodacom Contract Closure Difficulties

The worst company to take a cellphone contract with in the whole of South Africa. I so regret signing-up on a contract with Vodacom. I paid my last installment on the last day of my contract-I even sent proof of payment to their early cancellation department but to this day my account is still showing to be in arrears a 2 months later and affecting my credit score. I encourage all South Africans to stop signing-up contracts with Vodacom because they will ruin your credit score with their lazy and non- performing employees.

0
Replies (2)
Vodacom
Vodacom's reply22 Aug 2024, 07:34
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Aug 2024, 16:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, I have provided you feedback with regards to your query.  Regards, 

Consumer Website Team

Best regards,