NM
Nhlanhla M
1 reviews | Active since May 2021
25 May 2021, 14:32
Vodacom Contract Closing
I have been having issues with closing my vodacom acc. i had paid it off in November through VVM. i had recently been harrassed by another law firm on the acc demanding i pay for that account. That account should be closed and my name should be cleared. Vodacom has serious operational issues, completely iconvinient.
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Replies (2)
Vodacom's replyOfficial
26 May 2021, 07:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 May 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2021, 07:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. This may take 7 – 14 working days to be updated. Our team also sent a letter to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. This may take 7 – 14 working days to be updated. Our team also sent a letter to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2021, 07:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. This may take 7 – 14 working days to be updated. Our team also sent a letter to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our Legal team for further assistance. Based on the feedback provided, our team submitted a request to update your ITC profile. This may take 7 – 14 working days to be updated. Our team also sent a letter to your email address.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,