AK
Alexis K

1 reviews | Active since May 2014

27 May 2016, 08:55

Vodacom - Contract cancelled but still being charged

<p>***</p> <p>Ref# ***</p> <p> </p> <p>I took out a data contract in Decemeber and subsequently cancelled in within the relevant time period.</p> <p>The Sim and device was never used, but I was still being billed.</p> <p> </p> <p>On the 20/04/16 I called to query this and was advised by the consultant that the device was indeed received and that I will be credited for the payments which were made.</p> <p> </p> <p>I have checked my statement today and I was invoiced for R1,479.34 Inv# H6-7T9V (***) what this invoice is for, I have no idea, and no credit has been passed. </p> <p> </p> <p>I have tried calling the call centre and have been transferred from pillar to post with nobody being able to help me.</p> <p> </p> <p>Can someone please contact me and sort out this account. This is ridiculous.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply27 May 2016, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team
AK
Alexis K's update06 Jun 2016, 14:06
Reviewer Update

I have still not received a response from Vodacom and once again my reference has been closed!!