SD
Sharleen D
1 reviews | Active since May 2019
03 May 2019, 13:54
Vodacom - contract cancelled before during transfer of ownership
The Vodacom legal department canceled a contract that was going through transfer of ownership to me. The previous owner died and I have been paying this account since they blocked the sim in October. Cheating me out of airtime for months now. I tried calling legal but as I don't own the account yet I can't get through using my ID number.
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Replies (2)
Vodacom's replyOfficial
03 May 2019, 14:02Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 14:02
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
SD
Sharleen D's updateReviewer Update
06 May 2019, 13:48Patrick from Vodacom customer care called me on Friday to advise that he has passed on my complaint to the Legal department and promised that they would contact me today. Its 2pm and nothing yet. Wondering if I should hand this matter over to Clientele Legal to deal with as vodacom clearly doesnt care.
SD
Sharleen D's update06 May 2019, 13:48
Reviewer Update
Patrick from Vodacom customer care called me on Friday to advise that he has passed on my complaint to the Legal department and promised that they would contact me today. Its 2pm and nothing yet. Wondering if I should hand this matter over to Clientele Legal to deal with as vodacom clearly doesnt care.