TM
Tumishi M

1 reviews | Active since Jun 2016

28 Sept 2016, 16:28

Vodacom Contract Cancellations & Retentions

<p>I have been trying countless times to cancel my Vodacom Contract with no luck.Eventually i was offered an upgrade which never reached me and everytime i call to cancel the upgrade i am told that service request is being logged with back office and i should wait for 24-48 Hours and after 48 Hours the new request gets logged again and again</p> <p> </p> <p>I have 3 Service requests reference numbers now and still no luck.What is my recourse</p> <p>Here are my reference numbers</p> <p>1- ********** 7700 on the 23 Sep 2016 16:45</p> <p> ********** 38 on the 26 Sep 2016 16:01</p> <p>1- ********** 5126 on the 28 Sep 2016 16:17</p> <p> </p> <p>I want nothing to do with Vodacom.I just want the contract cancelled</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 07:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team