RS
Ronel S
1 reviews | Active since Nov 2018
14 Dec 2018, 17:31
Vodacom contract cancellations NIGHTMARE!!!
I have been trying to cancel my 9 (NINE) contracts with vodacom WITH payments already done on 5 OCTOBER 2018!!!!!!! for premature cancellations and still NO RESPONSE!!! Email after email, phone call after phone call, promise after promise, and I still have contracts in NOVEMBER an still in DECEMBER........I will not pay quotations again. It was paid on time but VODACOM just did nothing!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2018, 09:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Dec 2018, 09:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Dec 2018, 11:04Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Vodacom's reply27 Dec 2018, 11:04
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Regards
Vodacom Consumer Website Team