1 reviews | Active since Nov 2021
VODACOM CONTRACT CANCELLATIONS
I took a contract with vodacom for 3 years which is ending 10 December 2023. I the. Contacted the Vodacom cancellation department on the 9th November to put a Month notice was informed that i was too early. Subsequently, on the 10th i made another call and was informed that my contract is cancelled by the 11th December will be my last day but i should call again before month end to confirm the cancellation. Today 27th November i made another call and unfortunately it was not cancelled. The vodacom assistant on told me today that she cancelled it but the stressful part is that is now ending end of December meaning i will be paying my bill again January 2024 which is not my fault. It is easy to take the contract with Vodacom but unfortunately cancelling the contract with them its painful. I have been with vodacom for more than 20 years but the processes of cancellations are not getting any better. Disappointed Vodacom client.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
