AS
Ali S

1 reviews | Active since Feb 2019

07 Feb 2019, 15:20

Vodacom contract cancellations

Tried to cancel my Vodacom contract. First was told that i had to wait till the expiry of the contract on ********** (voice) and ********** (data), which was in force for 2 years.

On expiry of the contract with one month notice before the expiry, was told i had to wait till after the end of the last month to put in a request for cancellation.

I eventually logged the canncellation, but was still debited the month the cancellation was logged, paying an extra moth beyond the contract.

To make matters worse the service was not even fully utilized, as I was not in South Africa for 75% of the time of this contract.

I think Vodacom should explain to potential customers that a contract is for at least 2 years before they can cancel.

I must say staying on prepaid and using more data than voice is the way to go.

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2019, 15:41
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team