1 reviews | Active since Feb 2019
Vodacom contract cancellations
Tried to cancel my Vodacom contract. First was told that i had to wait till the expiry of the contract on ********** (voice) and ********** (data), which was in force for 2 years.
On expiry of the contract with one month notice before the expiry, was told i had to wait till after the end of the last month to put in a request for cancellation.
I eventually logged the canncellation, but was still debited the month the cancellation was logged, paying an extra moth beyond the contract.
To make matters worse the service was not even fully utilized, as I was not in South Africa for 75% of the time of this contract.
I think Vodacom should explain to potential customers that a contract is for at least 2 years before they can cancel.
I must say staying on prepaid and using more data than voice is the way to go.
