KP
Khumalo P

1 reviews | Active since Oct 2021

08 Nov 2024, 12:21

VODACOM CONTRACT CANCELLATION/END OF CONTRACT

My contract was coming to an end in June 2024. MAY 2024 I went to Ermelo and Riverside Mall branch and told me cancellation are done by head office over the phone. I then started calling them and I was told can only cancel in June 2024. June came started calling and I was then harassed daily by phone calls as I didn't want to renew but change number to prepaid as they want to sell me all other deals and I wasn't interested. they kept on debiting me until August when I was fed up and reversed all debit orders and after this action then they stopped my contract. but still wanted me to pay for the other months while it was their mistake or greed to cling to my contract that ended. Today I will go settle the outstanding amount of the other contract for my date which also comes to end soon not sure how it will take to cancel it. Now I am looking for a new phone but I don't want anything to do with Vodacom. as I am writing this review my boss was on a call with Vodacom also trying to cancel his contract will see how long it takes him maybe because he is white he will be treated different. 10 ,15, 25 Jul Roshica, Omphile, Aleshan, Mohamed. On the 19 Aug was given ref 5-***6 prior that didn't make much notes as i assumed my request will be done in no time.

0
Replies (1)
Vodacom
Vodacom's reply08 Nov 2024, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team