HS
Hannes S
1 reviews | Active since Mar 2011
26 Nov 2019, 06:44
Vodacom contract cancellation-SLOW and nothing happening
First the telesales guy sold me a data contract by saying the sim card can be left anywhere and data could be transferred using the my vodacom app. Phoned in to ask how it is done as i could not figure out myself. Seems that it could only be done by dialing *135# from the sim itself. I then cancelled the contract, because that is not what i wanted and what i was told by the sales guy, today a week ago, and the contract is still showing and not cancelled. I need this cancelled ASAP. Luckily i escilated and lodged the cancellation within 14 days. And it is from here on in their hands
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Vodacom's replyOfficial
26 Nov 2019, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply26 Nov 2019, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
HS
Hannes S's updateReviewer Update
03 Dec 2019, 08:16And yet, even the aftersales confirmed they have cancelled. They debit me with a cancelled contract amount. Refund my money. Asap.
HS
Hannes S's update03 Dec 2019, 08:16
Reviewer Update
And yet, even the aftersales confirmed they have cancelled. They debit me with a cancelled contract amount. Refund my money. Asap.