VODACOM CONTRACT CANCELLATION POOR SERVICE

On the 2nd of July 2025, I requested a quotation to settle my outstanding balance, but I decided not to proceed with settlement at that time.

On the 18th of August 2025, I requested another quotation and was surprised to see that the outstanding amount had increased by over R700. This does not make sense to me, as I paid an installment at the end of July, and I was expecting the balance to decrease, not increase.

I would appreciate it if you could please clarify how the balance was calculated, and why it increased despite my payment.