VODACOM CONTRACT CANCELLATION PATHETIC SERVICE INCLUDING LEGAL THREATS

I have cancelled my vodacom contract on 30 November 2023, I was requested to sent proof of payment so that the number could be converted to prepaid. I am still struggling with vodacom after almost 3 months to have there record removed from my credit report. How long do I have to beg and plea still, when I phoned earlier in January I was wrongfully advised that I need to follow it up with the credit buraeu, why????????????? am I being taken for a fool....whenever I phone the accounts dept the line is cut, as they say I do not have any active accounts with vodacom, so why are you still sending me legal threats????????????!!!!!!!!!!!!!! and why was my line converted to prepaid if I didn't make payment to cancel my contract with you?? I demand either an urgent letter stating that my account is paid up, or you need to update my credit profile at the credit buraeu from your side as confirmed by Transunion 2 minutes ago. sO THIS TELLS ME THAT FROM YOUR SIDE YOU HAVE NOT DONE YOUR JOB, I'M TIRED OF HAVING TO CONTACT YOU, SO PLEASE ASAP RECTIFY THIS LISTING.