JK
Jennifer K
1 reviews | Active since Apr 2019
10 Apr 2019, 11:23
Vodacom contract cancellation pathetic
Vodacom data contract - promise of keeping number was false - few days after receiving sim card I cancelled contract - got reference no - 2 weeks later got invoiced and billed. Been calling 3 days, apparently system off line. Best of all got a call yesterday, Vodacom wanting to make a deal for new contract !!!!!
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Vodacom's replyOfficial
10 Apr 2019, 12:21 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2019, 12:21
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Apr 2019, 15:57 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply10 Apr 2019, 15:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team