EJVV
Ettiene Janse Van Vuuren
1 reviews | Active since Dec 2012
02 Sept 2019, 12:21
Vodacom contract cancellation nightmare
Vodacom contract retention / cancellations email not working, bouncing back with message "The email address do not exist". Customer service refuse to assist and keeps on saying please contact retentions. Tried 4 times already, no assistance. Contract ends in December & not wishing to continue with this kind of service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Sept 2019, 13:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's reply02 Sept 2019, 13:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Tea
Vodacom's replyOfficial
09 Sept 2019, 09:40Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Vodacom's reply09 Sept 2019, 09:40
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
EJVV
Ettiene Janse Van Vuuren's updateReviewer Update
10 Sept 2019, 09:59Vodacom consultants seem to be calling whenever i am not available & returning the call is a tedious exercise as you have to hold on & then be transfered backwards & forwards.
I initially took out this contract via your online system & I hereby also wish to cancel this contract on expiry either via your online platform or your retentions department email address. I do not see the need of speaking to your consultants over the phone.
I initially took out this contract via your online system & I hereby also wish to cancel this contract on expiry either via your online platform or your retentions department email address. I do not see the need of speaking to your consultants over the phone.
EJVV
Ettiene Janse Van Vuuren's update10 Sept 2019, 09:59
Reviewer Update
Vodacom consultants seem to be calling whenever i am not available & returning the call is a tedious exercise as you have to hold on & then be transfered backwards & forwards.
I initially took out this contract via your online system & I hereby also wish to cancel this contract on expiry either via your online platform or your retentions department email address. I do not see the need of speaking to your consultants over the phone.
I initially took out this contract via your online system & I hereby also wish to cancel this contract on expiry either via your online platform or your retentions department email address. I do not see the need of speaking to your consultants over the phone.