GH
Grant H
1 reviews | Active since Jan 2022
05 May 2022, 12:03
Vodacom Contract Cancellation mess
I cancelled my contract 30 days before it expired. I have a reference number. Next thing I get an email indicating they have renewed my contract. On calling Vodacom, I was shifted back and forward between cancelations and contract renewal, no one able to assist me - each one blaming the other. I gave up. Will someone who can actually help, contact me. In the mean time Vodacom is charging me for a contract I did not agree to, which is *******.
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Replies (3)
Vodacom's replyOfficial
05 May 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
GH
Grant H's updateReviewer Update
26 May 2022, 13:53Thanks to Vodacom for coming back to me, but I see they have still charged me for May contract, even though the contract was cancelled and meant to end mid-April!
GH
Grant H's update26 May 2022, 13:53
Reviewer Update
Thanks to Vodacom for coming back to me, but I see they have still charged me for May contract, even though the contract was cancelled and meant to end mid-April!
GH
Grant H's updateReviewer Update
02 Jun 2022, 10:58Thank you, matter resolved
GH
Grant H's update02 Jun 2022, 10:58
Reviewer Update
Thank you, matter resolved