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carene A
1 reviews | Active since Mar 2009
29 May 2020, 14:39
Vodacom Contract Cancellation is Ineffective
I cancelled my contract with Vodacom in March 2020 which would have taken effect on 01 April 2020 (confirmed via sms by Vodacom). Only after numerous follow-ups (April, May) has the contract been cancelled, effective as from 31 May 2020 only which means I have paid over R 2,000.00 for a contract that I don't want. The query has been escalated 3 times and I have emailed the complaints department (***) without a response.
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Vodacom's replyOfficial
30 May 2020, 15:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2020, 15:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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carene A's updateReviewer Update
10 Jul 2020, 15:22So I am still waiting for vodacom to give me formal feedback on the matter...they did call and say they will look into but that was more than a month ago...
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carene A's update10 Jul 2020, 15:22
Reviewer Update
So I am still waiting for vodacom to give me formal feedback on the matter...they did call and say they will look into but that was more than a month ago...