PP
Piet P

1 reviews | Active since Jul 2023

06 Jul 2023, 13:13

Vodacom Contract Cancellation Grievance dispute : Contract no: ***7.

Vodacom Contract Cancellation Grievance dispute : Contract no: ***7. Since 27 August 2022 the above request has not been resolved. I was told to pay R1811.74 to have this contact cancelled. The amount was paid in two instalments of R906.00, and the balance was paid on 27 August 2022. When i followed up several times on the cancellation, i was told my file is with legal department. Even today the contract is not cancelled. They now demanding R1951.89. I contacted the office but the issue could not be resolved despite the fact that i have provided them all the information i request. Instead, on 06/07/2022 it came to my attention that Vodacom has instructed a debtor to demand an increased amount of R2176.36. They want this payment by the 16 July 2023. Please help. I owe these people nothing. Phakola Piet Gardner: *** or ***.

0
Replies (3)
Vodacom
Vodacom's reply06 Jul 2023, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PP
Piet P's update06 Jul 2023, 18:48
Reviewer Update
May the good God of heaven help you to stand by your word and reply.
PP
Piet P's update06 Jul 2023, 18:57
Reviewer Update
Not true. You did not respond to my complaint, but went on and instruct a debtors to preasurise me to pay without seeking clarity from me.