AO
Allan-Graham Okkies
1 reviews | Active since Mar 2013
26 Nov 2020, 16:09
Vodacom Contract cancellation
On the 12 October, 29 October and 12th November I've phone the cancellation department for my contract that has finished on the 10th of October 2020 and told them i do not wish to continue with this contract and want my number on prepaid. I went to my nearest vodashop as well and they have also submitted a request for cancellation of my contract but yesterday vodacom has deducted money from my account again. Seems like they don't want to cancel my contract and keeps deducting money from my account every month
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Replies (1)Vodacom's replyOfficial
26 Nov 2020, 21:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 21:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
