MM
Musawenkosi M

1 reviews | Active since Apr 2020

29 Apr 2020, 09:54

Vodacom Contract cancellation

The accounts department deceived me by saying my contract will end in March, however when I call to cancel my contract they tell me different stories. One tells me my contract is left with one more month the other says it's finished but can't cancel the last one said this morning it's only going to end in September. Yeah, you guessed right I spoke to 3 consultants. They send me pillar to post without any assistance. The funny part is that, they are debiting me throughout this entire process. I don't know what to do now :(

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2020, 10:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team