SR
Siva R
1 reviews | Active since Jul 2020
20 Jul 2020, 08:47
Vodacom Contract Cancellation
I have been trying to cancel my contract with Vodacom since June 2020, but without my success. Every time I call I am given the run around and promised that a supervisor will contact me to resolve this issue but to date no one has called me to confirm the cancellation has been loaded on the system. I am unemployed and can no longer afford the contract
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Replies (3)
Vodacom's replyOfficial
20 Jul 2020, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jul 2020, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Siva R's updateReviewer Update
21 Jul 2020, 11:57Does anyone at Vodacom understand what it means to return a call? I am dealing with consultants who constantly give me the run around. They send emails to seniors who don’t respond, Please can someone at Vodacom do their job properly
SR
Siva R's update21 Jul 2020, 11:57
Reviewer Update
Does anyone at Vodacom understand what it means to return a call? I am dealing with consultants who constantly give me the run around. They send emails to seniors who don’t respond, Please can someone at Vodacom do their job properly
SR
Siva R's updateReviewer Update
21 Jul 2020, 12:00I have spoken to Given *** Cancellations, I spoke to Sive, I spoke to Lungewa, I spoke to Ronny, and I spoke to Connie, I was promised by Lerato from the Legal department that she would call me today 2020/07/21 at 09:00 but still no call
SR
Siva R's update21 Jul 2020, 12:00
Reviewer Update
I have spoken to Given *** Cancellations, I spoke to Sive, I spoke to Lungewa, I spoke to Ronny, and I spoke to Connie, I was promised by Lerato from the Legal department that she would call me today 2020/07/21 at 09:00 but still no call