Vodacom contract cancellation

Account number I***-7 phone number ***

Vodacom customer care department cannot resolve queries efficiently and has become more of a challange than one of a good experience. My contact expired/ended on the 31 October 2023. Since date I have been trying to cancel this contract with no success at all. What makes it worse is the fact that I have been Unemployed since March 2023, yet I made an effort to pay this account as per the contract. Vodacom also agreed to call me back with in 48 hours to resolve this issue, however after numerous phone calls to Vodacom since October I had no succes at all. In Febuary 2024 Vodacom finally call me back and confirmed that this contract was now cancelled and that the deduction of the debit order for the end of Febuary 2024 will be final one. Yet to date this account is still not cancelled.

I as the customer follow the content of the contract e.g. pay the contract at the agreed time eveymonth and then futher cancel the contact as per the requirements. Yet Vodacom does not follow there agreement and the original contact is still active.

I also found it very difficult to get hold of the accounts department. As I want to cancel the debit order.

Vodacom customer care has become a challange and a department that no longer care for the customer.

MJ Esterhuysen