Vodacom contract cancellation

I sent Vodacom cancelation contacts an email in November 2020 to cancel my contract which was ending in January 2021, they then sent me a text saying they have received my notification, however my cancellation is not finalized until they confirm it [meaning they will ignore my request until they decide its time or until they deem fit]. I followed up with Vodacom cancellation customer care center [***] and they obviously gave me the run around with other products that they have, despite me indicating on numerous times that I wanted a cancellation but it was like I was talking to a rock whos mission was to make me agree for a contract extension. Each time I called this cancellation number, I`d get referred to "real Department that handles such queries" but I was just passed from department to department. 3 of their employees indicated that they have processed a contract cancellation but i received an SMS that indicated my request is received and the cancellation is not finalized until they confirm. Post January 2021 Vodacom continued to run debit orders on my bank account, I tried setting the matter straight between January and March 2022, but again what I mentioned above kept on repeating itself, when I consulted with the branches [Kempton Park, Middelburg, eastrand mall, east gate , mall of africa etc] all the branches indicated that cancellation is handles by the call centers and they couldn't help. I then decided to tell my banker to stop all debit orders from Vodacom, and I reversed 2 months worth of debit orders because i felt this was exploitation. I cannot have a contract run whilst I wanted out, it felt like a divorce that i couldn't get out of, having a contract with Vodacom and trying to cancel is similar to divorce actually where everything just drags when you've had enough. Currently Vodacom decided to block my number until I pay them the money they feel is due plus the interest they decided to charge. I tried telling all their call center this situation, but they are unwilling to give me my numbers back [which is actually my mothers numbers which she has been using for years] until I pay back the amount they feel is due to them plus interest

Vodacom doesn`t deserve being a service provider. Vodacom lacks integrity and transparency in all their business dealing, if this is how they deal with their customers, I can only imagine their environment internally and how they deal with other stakeholders. Vodacom is rotten to the core a true "dog eat dog" culture being run by them and they are setting the culture amongst other service providers which is their competition

I hope the consumers commission gets enough of these cases in order to act right and protect the public against such entities.