Vodacom contract cancellation

I would not even give Vodacom one star. I tried to cancel my contract last month only to hear that cancellation department is offline, systems not working, people are working from home, blah blah blah. When I finally got to speak to someone today - Janelle Govender in Durban- I was kept busy with a load of ******* trying to dissuade me after I said in no uncertain terms that I want to cancel my contract. I was kept busy for almost 14 minutes with the excuse being that a system is slow. Which means either this is a stalling tactic to try and dissuade customers from cancelling, or the system is really so poor that you have to wait for 14 minutes for them to just access your account? I am almost certain a consumer law or two was broken by not responding to my clear instructions to cancel my contract immediately. I started my conversation with Vodacom civilized and left it raging mad. And that is basically a summary of my 5 year experience with Vodacom - stubborn operators, poor service, money wasting, poor signal and unhelpful staff. Good riddance.