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Alynn D
1 reviews | Active since Nov 2013
30 Jan 2021, 21:21
Vodacom contract cancellation.
Vodacom contract cancellation,i have a contract that is ending 18 February 2021 i have called vodacom numerous time requesting cancellation but i keep being sent from point A to point B without any help. But l was told i should cancel before February starts why is it a concern to vodacom if i want to cancel a contract but they keep forcing me to upgrade. What should I do for my contract to be cancelled?
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Replies (2)
Vodacom's replyOfficial
31 Jan 2021, 11:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2021, 11:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alynn D's updateReviewer Update
05 Feb 2021, 00:16Weirdly yesterday i have been getting calls from vodacom accounts claiming my account is in arrears i should type make payment arrangements coz my contract wont be cancelled. I dont understand how. Had to call the cancellation to findout what they saying is true then boom am told my account is in arrears they cant assist,then again i call the accounts department to please change the status of my account from Arrears to Current then i was told it takes 2 to 4hrs waited for those hours while waiting i get a call from Accounts department to say my account is in arrears.
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Alynn D's update05 Feb 2021, 00:16
Reviewer Update
Weirdly yesterday i have been getting calls from vodacom accounts claiming my account is in arrears i should type make payment arrangements coz my contract wont be cancelled. I dont understand how. Had to call the cancellation to findout what they saying is true then boom am told my account is in arrears they cant assist,then again i call the accounts department to please change the status of my account from Arrears to Current then i was told it takes 2 to 4hrs waited for those hours while waiting i get a call from Accounts department to say my account is in arrears.