Vodacom contract cancellation

<p>Vodacom staff is not trained, they are *********** and fail to take responsibility. I do not know how to resolve this since the call centre manager and customer care consultant were not able to adhere to their simple commitment to me. The whole hierarchy of Vodacom is flawed. This is extremely frustrating and disappointing. <br />This conflicts vodacom's promise of speed, simplicity and trust, the vodacom strategy of delivering best customer experience, making processes more efficient.<br />I called in two months ago to cancel my contract for two phones as it was due. The consultant confirmed that it is cancelled and they won't debit anymore. To my surprise money was debited month-end. I had to reverse the debit order and brought it under their attention and they said my contract was never cancelled after the consultant confirmed that is was. I would have deposited the money back as I was later told by another consultant that it takes 30days to cancel a contract, but I was puzzled by the fact that they said I never cancelled my contract. They told me that they will investigate and get back to me in two working days. They never gave me feedback but they did not fail to debit money again the second month. Every time I ask for feedback they say there isn't any feedback, clearly this is not a priority. I requested the call recording which they yet again failed to make available to me. They said I should fill in some form which they have not sent to me up until today. They also blocked the one phone. Once again I had to waste my time to call them. They told me my account is in arrears, I should continue paying for the contract regardless of their incompetency. This whole experience has just been sickening and upsetting.</p>