KC
Karabo C

1 reviews | Active since Aug 2022

29 Jun 2023, 09:56

Vodacom contract canceled for no reason.

Poor service I received from Vodacom. I converted my sim to a 50G data contract in April 2023. A month later my sim got blocked every two days and had to visit their outlet to have it unblocked since they couldn't do it over the phone. I did this for over twenty days. Every time I was told it will not happen again. Finally I was told it was a system error. Two days later it was blocked again, when I visited vodacom in Richardsbay I was told they couldn't access my account since my number was cancelled. I was given a replacement sim with a different number that I need to recharge. This is frustrating and a huge inconvenience since I use data for my work.

0
Replies (1)
Vodacom
Vodacom's reply29 Jun 2023, 11:00
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team