JP
Jochemes P
1 reviews | Active since May 2020
18 Jan 2023, 12:01
Vodacom contract canceled, but they still invoice me
My Vodacom contract expired on 28 June 2020, they still invoiced monthly, which I paid & I canceled in Nov 2021 by phone. From 6/12/21, I received 'nil' invoices for 11 months. 15 Months after cancellation I got a letter of demand for R325, but they won't answer why, I paid it Oct 2022 and then they started to invoice me again every month. Now I received another letter of demand for R280
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Vodacom's replyOfficial
18 Jan 2023, 14:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JP
Jochemes P's updateReviewer Update
22 Feb 2023, 12:08Thanks Vodacom for eventually cancelling my contract after 2 more phone calls. I received confirmation in writing yesterday 21 February 2023 that it was cancelled.
JP
Jochemes P's update22 Feb 2023, 12:08
Reviewer Update
Thanks Vodacom for eventually cancelling my contract after 2 more phone calls. I received confirmation in writing yesterday 21 February 2023 that it was cancelled.