ML
Moeida L
1 reviews | Active since Aug 2016
02 Jun 2022, 06:53
Vodacom contract cancelation still debiting me
Vodacom keeps debiting me for a contract I settled in January. I escalated this in March already (***) and thought the matter was resolved cause I wasn't debited in April and converted to prepaid but they decided to debit me in May and now again in June. I honestly always have these issues with Vodacom and it's becoming exploitive. I owe them nothing and I want my funds returned to me asap. I don't have the capacity to be making expensive calls to the call centre from Dubai.
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Replies (3)
Vodacom's replyOfficial
02 Jun 2022, 07:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2022, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ML
Moeida L's updateReviewer Update
02 Jun 2022, 09:43Hi
No amount was debited from my account for the month of March in April so you cannot say it was returned and a penalty app****. The only debit order that was returned was the one for May and now again for June. You cannot charge me for something that was meant to be settled immediately. When I went into the vodacom store I made it clear that I wanted the account converted to prepaid immediately and that I wanted to settle the account. This was done but vodacom failed to convert me to prepaid as per my immediate request. I cannot be charged because you guys messed up once again.
So now you are going to charge me again for reversing the ridiculous charges you guys have imposed on me without proper communication?
No amount was debited from my account for the month of March in April so you cannot say it was returned and a penalty app****. The only debit order that was returned was the one for May and now again for June. You cannot charge me for something that was meant to be settled immediately. When I went into the vodacom store I made it clear that I wanted the account converted to prepaid immediately and that I wanted to settle the account. This was done but vodacom failed to convert me to prepaid as per my immediate request. I cannot be charged because you guys messed up once again.
So now you are going to charge me again for reversing the ridiculous charges you guys have imposed on me without proper communication?
ML
Moeida L's update02 Jun 2022, 09:43
Reviewer Update
Hi
No amount was debited from my account for the month of March in April so you cannot say it was returned and a penalty app****. The only debit order that was returned was the one for May and now again for June. You cannot charge me for something that was meant to be settled immediately. When I went into the vodacom store I made it clear that I wanted the account converted to prepaid immediately and that I wanted to settle the account. This was done but vodacom failed to convert me to prepaid as per my immediate request. I cannot be charged because you guys messed up once again.
So now you are going to charge me again for reversing the ridiculous charges you guys have imposed on me without proper communication?
No amount was debited from my account for the month of March in April so you cannot say it was returned and a penalty app****. The only debit order that was returned was the one for May and now again for June. You cannot charge me for something that was meant to be settled immediately. When I went into the vodacom store I made it clear that I wanted the account converted to prepaid immediately and that I wanted to settle the account. This was done but vodacom failed to convert me to prepaid as per my immediate request. I cannot be charged because you guys messed up once again.
So now you are going to charge me again for reversing the ridiculous charges you guys have imposed on me without proper communication?
ML
Moeida L's updateReviewer Update
02 Jun 2022, 09:46If vodacom is going to charge me unfairly I am going to take this up with the ombudsman as well. This is exploitation and it is not the first time I have this issue with you guys. It was also a pain to get you guys to convert me to prepaid with my last contract.
ML
Moeida L's update02 Jun 2022, 09:46
Reviewer Update
If vodacom is going to charge me unfairly I am going to take this up with the ombudsman as well. This is exploitation and it is not the first time I have this issue with you guys. It was also a pain to get you guys to convert me to prepaid with my last contract.