VODACOM CONTRACT CANCELATION IMPOSSIBLE

I have been a loyal Vodacom contract customer for the past 12 years.

I decided that the current uncertain times calls for greater flexability and my bank offers a month-to-month post pay contract for a 3rd of the price I pay at Vodacom on a 24 month contract with the same benefits.

My contract expired in June 2020 so I can cancel it anytime "without hassel" or so I thought.

The issue I have is that Vodacom makes it so difficult to cancel your contract. These days you can do anything with the click of a button, but do not think for one moment it is that easy to cancel your Vodacom contract.

You can't do it online, on the app or even in store...no the only way is to call their cancelation phone number, which is actually their client retention centre. There you will find firewalls the likes of ford knox. You will talk to the consultant and they will try all tactics to keep you as a client. Putting you on hold to do "deal matches" for 10 minutes at a time, this went on for almost an hour(probably hoping you would give up and end the call), just to later tell you the regional manager will approve a month-to-month contract with unlimited talk time and 1 gb data @R399 and they will phone you two days later to confirm...what a lot of bull that is. Its been two weeks and no call back, except from three upgrade consultants, wanting to lock you in for 24 months again.

I also found an email addres online and emailed my Cancelation request there...but to no avail.

I considered, that should the bank contract not work for me, or should I ever feel I need better connectivity, I would move back to Vodacom...but with this hassel, I would rather be without a phone contract than ever signing with Vodacom again.

I just want to convert my contract to prepaid in order to port. Please make it happen!